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Privacy Policy – GDPR

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our website?

When enquiring and filling out a form on our site, as appropriate, you may be asked to enter your name, email address, postal address, phone number or other details to help us with your enquiry.

 

When do we collect information?

We collect information from you when you fill out a form or enter information on our website. All of our forms have an Opt in only tick box which you must tick if you are happy for us (to use the information you have sent us) to send you information on new products/special offers etc.

 

How do we use your information?

We use the information we collect from you, to make contact with you regarding a service you would like us to provide you with. We will also use this information to stay in contact with you if you decide to contract us to complete a job for you.

  1. You must “Opt in” (on the website forms) to receive additional communication about our other services.
  2. Once we have completed a job for you, your details will be held on file and can be destroyed upon your request which we must receive in writing.

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply via the website is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

 

Consent

You are consenting to us using your personal information as set out in this Privacy statement by continuing to use the website and supplying personal information to us via the website, forms or e-mail addresses shown.

 

Do we use ‘cookies’?

Yes. We use Google Analytics 3rd party cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • collect anonymous statistics on the use of the website

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings or via the cookies opt in / opt out at the bottom of this website. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, it won’t affect your experience .

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

We do not include or offer third-party products or services on our website. We have implemented the following:

Google
Google Analytics cookies which monitors user activity across the website.

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above. You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By calling us

 

Your Rights

We will inform you (whilst collecting your data via a form on the website) if we intend to use your data for any marketing purposes such as sales offers or news about our company. You can opt in or Opt out of this via a tick box across all of the forms on the website. Alternatively, you can contact us and request for any information we hold about you to be removed.

GDPR gives you rights, which are summarised below:

  1. You have the right for confirmation as to whether your personal data is being processed.
  2. You have the right to obtain free information about any of your personal data we hold.
  3. You have the right to add information, update any incomplete information, and change incorrect information held about you.
  4. You have the right to have any of your personal data erased as long as the processing of that data is no longer required.
  5. You have the right to request a copy of any personal data we hold about you in commonly used computer format.
  6. You have the right to withdraw consent that we can send you email communication.

 

Other websites

If you access other websites via a link on our website, we cannot be responsible for the Privacy Policies and actions of the website that is not operated by us. We recommend that you check the Privacy Policy of each site you visit and contact its owner if you have any concerns or questions.

If you visited this website from another website, we cannot be responsible for the Privacy Policies and actions of the owners of that website and recommend that you check the Privacy Policy of that website and contact its owner if you have any concerns or questions.

 

Cookies Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

About the Google Analytics Cookies

Google Analytics sets first party cookies via a piece of JavaScript code which must be added to every page that site owners want to track. It sets four cookies automatically, and a fifth via opt-in (this relates to sharing information about your traffic with Google).

Globally and in the European Union member states Google sets the following cookies:

__utma Cookie
A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookie
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard ‘grace period’ in web analytics. Ominture and WebTrends among many others follow the same procedure.

__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts “forever”. It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.

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